Privacy Policy for Sakura Living Solutions
Sakura Living Solutions respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our online platform or interact with our services.
Who We Are
Sakura Living Solutions is a company based in Japan, providing a range of real estate services including property development, property management, real estate brokerage (buying, selling, leasing), rental property management, real estate investment consulting, market analysis and valuation, residential sales, commercial property sales, office leasing, retail property leasing, land acquisition and planning, construction project coordination, facility management services, and corporate relocation services.
Information We Collect
We may collect and process various types of personal data about you. This includes information you provide directly to us, such as:
- Identity Data: Name, title, date of birth, gender.
- Contact Data: Address, email address (if you provide it), telephone numbers (if you provide them).
- Financial Data: Bank account and payment card details (for transactions).
- Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
- Profile Data: Your interests, preferences, feedback, and survey responses.
- Usage Data: Information about how you use our site, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
- Real Estate Specific Data: Information relevant to your property requirements, investment goals, property details, tenancy details, and other information necessary for providing real estate services.
We may also collect technical data automatically when you interact with our site, such as your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
We may also collect data about you from publicly available sources or third parties, where permitted by law.
How We Collect Your Data
We collect data through various methods:
- Direct interactions: You may give us your data by filling in forms on our site, corresponding with us by post or otherwise, or through direct interactions related to our services (e.g., during viewings, consultations, or contract signing). This includes data provided when you:
- Inquire about our services.
- Apply for a property.
- Use our property management services.
- Subscribe to our marketing communications.
- Give us feedback.
- Automated technologies or interactions: As you interact with our site, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
- Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as professional networks, property portals, and publicly available registers.
How We Use Your Data
We use your personal data for the following purposes, based on specific lawful bases:
- To provide and manage our services: To fulfill our contractual obligations to you, including property development, management, brokerage, and other related real estate services. (Lawful Basis: Performance of a contract)
- To process your requests and inquiries: To respond to your questions and provide information about our services. (Lawful Basis: Performance of a contract or Legitimate Interests - to respond to inquiries)
- To manage our relationship with you: Including notifying you about changes to our services, seeking feedback, or requesting you to leave a review. (Lawful Basis: Performance of a contract, Legitimate Interests - to keep our records updated and study how customers use our services)
- To improve our site and services: To administer and protect our business and this service, analyze usage patterns, conduct data analysis, testing, system maintenance, support, reporting, and hosting of data. (Lawful Basis: Legitimate Interests - to run our business, provide administration and IT services, network security, prevent fraud, and in the context of a business reorganization or group restructuring)
- To send marketing communications: To send you updates, newsletters, or promotional materials about services that may be of interest to you, where you have provided consent or where there is a legitimate interest and it is permitted by law. (Lawful Basis: Consent or Legitimate Interests - to develop our services and inform potential clients)
- To comply with legal obligations: To comply with applicable laws, regulations, legal processes, or governmental requests, such as anti-money laundering regulations, identity verification, or tax reporting. (Lawful Basis: Legal Obligation)
- For business transfers: To enable any actual or potential buyer, transferee, or assignee of our assets to evaluate a potential transaction. (Lawful Basis: Legitimate Interests - to sell or transfer parts of our business)
- To detect and prevent fraud: To protect our business and clients from fraudulent or illegal activities. (Lawful Basis: Legitimate Interests - to prevent fraud)
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
- Where you have given us your explicit consent.
Disclosure of Your Data
We may share your personal data with third parties for the purposes set out above. These may include:
- Service providers: Third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, IT and system administration services, legal advisors, and professional consultants involved in property transactions (e.g., surveyors, contractors, other agents, financial institutions).
- Business partners: Parties involved in specific transactions at your request or with your consent, such as other real estate agents, developers, or landlords.
- Legal and regulatory authorities: Where we are legally required to do so, or where we believe it is necessary to protect our rights, the rights of others, or to comply with legal process.
- Potential buyers or transferees: In the event of a merger, acquisition, or sale of all or a portion of our assets.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not sell your personal data.
International Transfers
Your data may be transferred and processed in countries other than the country in which you are resident. This may include countries outside the European Economic Area (EEA) or Japan, which may not have the same data protection laws as your home country.
Whenever we transfer your personal data out of the EEA or Japan, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
- Where we use certain service providers, we may use specific contracts approved for use which give personal data the same protection it has in the EEA or Japan.
- Where we use providers based in the US, we may transfer data to them if they are part of privacy frameworks which require them to provide similar protection to personal data shared between the EEA and the US.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
For example, by law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for a certain period after they cease being customers for tax purposes.
In some circumstances, you can ask us to delete your data.
Your Legal Rights
Under certain data protection laws, you have rights regarding your personal data. These may include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing of your personal data.
- Request transfer of your personal data.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
You also have the right to make a complaint at any time to the relevant supervisory authority for data protection in your jurisdiction. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.
Cookies
Our site may use cookies and similar technologies to collect information about your browsing activities. Cookies are small data files placed on your device. They help us to provide you with a good experience when you browse our site and also allow us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this service may become inaccessible or not function properly.
Third-Party Links
Our site may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every website you visit.
Children's Privacy
Our services are not intended for children under the age of consent required by applicable law, and we do not knowingly collect data relating to children.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us in writing at:
Sakura Living Solutions6-chome-2-1, Nishi-Shinjuku, 8th Floor
Shinjuku, Tokyo
160-0023, Japan